Employer: Freedom Boat Club Maine
Position Title: Assistant Operations Manager
Email address: hporter@freedomboatclub.com
Compensation: Salary based on experience
Location: (4) Ports of Freedom Boat Club of Maine – Yarmouth, Naples, Portland, South Portland, Maine
Job Status:
Full-time year-round
Career Level: 5 + years of experience in Marina operations or related Minimum Education:
College Degree preferred but not required
Department: Operations Supervisor: Director of Operations FSLA
Status: Exempt
Pay Rate: Pay Type: Salary
Job Qualifications: We are looking for the best and the brightest to work at Freedom Boat Club Maine and to strengthen our team. You will supervise and coordinate activities of the Operations team engaged in Customer service, Operational standards, Fleet maintenance and Site Supervisor ship. Essential Duties and Responsibilities include the following:
• Schedule and facilitate training of Dockhands and follow-up to ensure company standards
• Oversee customer contact and train to ensure first in class service is provided
• Work with Director regarding scheduling, preparing, and executing fleet maintenance
• Establish and maintain interdepartmental relationships
• Oversee productivity and engagement
• Oversee fleet readiness and functionality
• Address repairs and service
• Update the Director on Daily work schedule, personnel, equipment, facilities, and customer concerns/issues/feedback
• Communicate with members about satisfaction and vessel readiness
• Train new members utilizing USCG Coast Guard credentials and Freedom Boat Club curriculum
• Learn Freedom Boat Club Reservation system and navigation
• Learn engine maintenance, commissioning, and decommissioning processes
• Other duties may be assigned as needed
Skills & Requirements:
• 5+ years of Customer service experience
• Strong Microsoft Office skills to include Outlook, Excel and Word
• 5+ years of experience in the boating industry required
• Must be organized and detail-oriented with strong analytical skill
• Seeking a candidate that is a team player, has a positive attitude and a strong work ethic
• Thrives in a fast-paced environment and has ability to make independent decisions to determine appropriate course of action
• Valid driver’s license and good driving record
• USCG Merchant Mariner credentials
• Background check required
• Omnia Assessment will be given
Benefits:
• 401(k) after 1 year of service and 1000 hours worked
• 401(k) Employer Match up to 4%
• Dental Insurance
• Health Insurance
• Vision Insurance
• Life, LTD, STD, Accident, CI Insurances
• Vacation
• Paid Sick Leave
Schedule: Will fluctuate by season to meet the needs of the business, may include early mornings, late evenings, and weekends
Work Remotely: No This job is:
• A job which military experienced candidates are encouraged to apply
• A “Fair Chance” Job (you or the employer follow Fair Chance hiring practices when performing background checks)
• Open to applicants who do not have a college degree Work location could vary depending on needs of the business day
Applications: Apply to this job, email Henry Porter at hporter@freedomboatclub.com and Steve Arnold at steve@ybyboats.com