Employer: Leaders RPM
Position Title: Marine Technician
Email address: ADarling@leadersrpm.com
Compensation: Up to $60 a hour
Location: Kalamazoo, WI
Position outline: The basic function of the Marine Technician is to provide world class service and premium repair on various marine vehicles to the customers satisfaction and profit for the company. The Marine Technician is to be a productive, growing member of the Leaders service team that together ensures world class service for customers. The Technician reports directly to and is fully accountable to the Assistant Service Manager and Service Manager.
Job Responsibilities & Functions:
Productively repair and maintain customer and dealership products balancing quality and profitability.
Contribute to the overall cohesiveness of the service department, treating coworkers, customers, and supervisors with professionalism and respect.
Maintaining, in good order, all records and files assigned to this function and the safekeeping of all company records.
Abide by company and department work rules and policies as established.
Abide by all safety policies and procedures and notify supervisors of possible safety concerns.
Job Requirements:
Requires a high school diploma or equivalent.
Prefer certifications from OEM school or marine vocational institute and/or the willingness to acquire them.
Solid mechanical ability with 2-3 years work experience.
Requires a high sense of self-pride in quality work.
An acute attention to detail.
Good reading and communication skills, verbal and written.
The physical requirements:
Standing for ninety percent (90%), in a shop environment.
Walking and climbing flights of stairs on the premises. The floors can be wet and slippery.
Lifting of small outboard engines and components (50+ pounds) is necessary.
Twisting, bending, stooping with constant use of the hands and hand tools.
Climbing in and out of boats.
Pushing and pulling of watercraft in and out of the bay may be necessary.
Good computer skills including but not limited to Microsoft applications.
Experience in forklift operation and backing up a trailer is beneficial.
Personal hygiene and professional appearance are very important.
Good eye sight and hearing are necessary in this position.
Task & Duties:
Before working on any product, vehicle identification numbers have been inspected to verify the proper unit.
Diagnose and quote each job within the time allotted. If additional time is required to determine cost of repairs, the Service Advisor is notified before proceeding.
Proper quotation guidelines are followed, with all parts, supplies, and labor information provided on the pick ticket.
Proper notation is made on the customer contact record every time the job is worked on, detailing problem, cause, and correction made.
Repair and installation work is performed within the quoted time unless unforeseen problems are encountered. At that time the Service Advisor is notified in order to re-quote the repair.
All replaced components are either 1) properly bagged and stored with customer’s unit or, 2) properly tagged with necessary information filled out and turned in for warranty.
After working on any boat the following are completed or checked: Drain plug removed and tied to steering wheel or winch handle. Ignition key turned to “off” position. Customer pay components in boat. All finger prints wiped off and carpet clean. Cover installed with cover poles in upright position.
Repairs are completed in prudent and ethical manner.
Care for company tools/equipment is that of the Technician’s own tools.
Maintain cleanliness of the designated areas of responsibility.
At the end of each day, the following items have been addressed: All paperwork is turned in to Service Advisor. Workbench is cleaned and all personal and shop tools and equipment are wiped off and put away. Service bay is swept and all full trash containers emptied. Air, water, exhaust hoses and electrical cords are wound up in designated area. Engines or assemblies torn down and pending parts or authorization are stored away in appropriate bin and properly marked with customer name and repair order number.
Maintain working areas in a neat, orderly and hazard free condition.
Required to participate in the regularly scheduled service team meetings.
The Marine Technician position requires a professional who can produce quality workmanship.
Full understanding of quality work and meeting the needs of the customer is the company's first priority.
Performs any other duty assigned by the Service Advisors and Managers.
Measures of Performance:
Documentation is properly executed for each repair order.
Key department operating procedures, policies, and safety are followed.
Pride in Technician’s own work is evident.
Technician’s work area is kept neat, clean and organized.
Comeback’s are at a minimum and the quality of work is high.
Attends necessary schools and seminars with passing scores as they become available.
The ability to carry out the duties of the Technician without continual monitoring.
Workspace:
The majority of the time (90%) will be spent in a shop environment which can be very loud at times with variable temperature.
Depending on the season, other time will be spent outdoors in various conditions.
Since the work requires the repairing of boats, and personal watercraft, hands and parts of the body are often wet.
The hours may be long at times with deadlines that are outside of the norm.
Attendance at scheduled meetings before, during or after normal working hours will be required.
Schooling, seminars, or educational programs will be necessary. These classes may occur out of town and require travel in personal or vehicle and overnight stays. Some courses can be taken online during or after work hours.
Applications: Apply now by going to our website, https://www.leadersrpm.com, and under dealership info click on employment opportunities.