Employer: Lewmar Inc.
Email Address: adalpra@lewmar.com
Position Title: Technical Support Representative
Compensation/Rate: 45,000.00/yr
Job Description: Technical Support Representative / Full time
Lewmar is a premier leisure marine equipment supplier that distributes products including: anchors, winch, windlass, hatch, hardware, rigging, steering, and thrusters. The Lewmar U.S. facility sells through a worldwide network of agents and distributors. We currently have an opening for a Technical Support Representative in our Guilford CT Office.
RESPONSIBILITIES:
This position will be responsible for supporting the after-sale of Lewmar products by offering exceptional customer service on all levels of technical support and displaying a patient, advisory manner throughout. This role will offer solid solutions and suggestions to all customers’ inquiries with clarity, both internally and externally. A positive attitude is required at all times.
Duties include but are not limited to:
• Provide first level support to customers, resolving issues and explaining best solutions.
• Attract potential customer sales by answering product questions and suggesting information about other products and services
• Provides accurate pricing and delivery information
• Provide efficient and effective quality control and technical support to team members
• Responsible for Product Return Process and Warranty Claims
• Maintain a working knowledge of technical components of the Lewmar product line
• Make recommendations to management where and when appropriate, as part of continuous improvement
• Contributes to team effort by accomplishing related results as needed
• Some travel may be required
• Perform other required duties as assigned
QUALIFICATIONS and SKILLS:
• Minimum of College Degree or 5 years experience in a Technical Support role
• Exceptional Customer Service & Problem Solving skills
• Detail-oriented, organized, self-motivated and excellent communication skills
• Strong attention to detail / high level of accuracy
• Proficient in Microsoft Office
• Boating Industry and Marine Electrical experience preferred
• Axapta experience preferred but not required